Child Care / Kindy Photos - FAQs
Q: The Ordering Page is Locked and I need a Password. How can I get the password?
A: The
ordering page is password protected for child safety reasons. This is
so that only families with access to the centre and their internal
communications are able to order the photos. The password is printed on
the posters we sent to the centre with the photo date. The centre may
also share the ordering password through their internal communications
(email, Storypark, Kindy Hub etc).
You MUST obtain the password from the centre. Border Studios are not able to give you the password, as we aren't able to verify your identity and access to the centre.
Q: What day will my child's photo be taken?
A: If
we are working at your centre over multiple days, we generally aim to
photograph each child on the first day they attend. We recommend sending
your child dressed for photos on the first photography day they attend,
however if you would prefer a particular day for some reason, please
just add a note to your online order or on your envelope. We work to a
fairly flexible schedule, so can generally accommodate these requests
easily.
Q: What times will the photographers be on site for photos?
A: Most of our shoots start at 8:30 or sometimes 8am. Please check the posters at your centre for start times. We do not advertise a finish time for our shoots, as it depends on how many children we have to photograph each day, and then the moods of those children. Some days we are finished within an hour, and some days we may be there until lunch time. We recommend arriving by 10am at the latest on the first day of photos, and 9:30am for any further days.
If your centre has chosen traditional group photos, then the group photo times will be advertised on the posters. Please arrive on time, as late arrival (even 5min) may mean your child misses out on the group photo. Most centres choose composite style photos and only individual photos need to be taken for these.
Q: I forgot or missed out on placing an order for my child's photos. How can I order them?
A:
Great news! You can still order your child's photos using the regular
ordering system! Just click on "Order Child Care Photos" from the menu
at the top of this page, and you can place an order for your photos.
Q: Can I view my child's photo before ordering?
A:
Short answer, no. We operate on a pre-paid ordering system where you
order the photo sight unseen. This is the same way that the vast
majority of School Photographers work, and allows us to offer a faster
and more affordable service. We do offer a money back guarantee on our
child care and kindy photos, so if your child refuses to have a photo or
if you're unhappy with the photo we capture for any reason, you can
return it for a full refund.
Alternatively you can wait until initial delivery of photos to the centre, where we usually deliver a large board with all photos on it. You can view your child's photo and then place a late order online, which will be delivered directly to you for a small shipping fee.
Q: When will the photos be ready?
A: Pre-Ordered
packages are generally ready for collection from the centre within 2
weeks of the last day of photography (including unscheduled catch up
days). However some factors (such as public holidays, distance or centre
staff being on leave) may result in a small delivery delay. If you are
concerned about the expected delivery date, please contact us.
Q: Can I bring a sibling who doesn't attend the centre for a photo?
A: Yes!
We recommend arriving as close to the start time as possible to avoid
any wait time to get your photo done. Ask our staff about the best
packages to suit your needs.
Q: How should I dress my child for photos?
A: This is a very personal choice. These are child care or Kindergarten photos, and we generally recommend children wear their normal day care clothes, or any clean clothes that fit well and they're comfortable in. If you would prefer to pack special clothes in their bag, please notify their educator. Our photographers are not responsible for dressing children for photos or styling their hair. We photograph children as they are brought to us. When choosing outfits, please be aware children are photographed from the waist up only, so pants/skirts/dresses are will most likely not be visible. Shoes will not be in the photos either. Some children may not have their photo until late in the morning, and they may have been playing, sweating, wearing a hat etc. We do try to ensure children look neat and tidy where possible, but each person's interpretation of that can differ.
Sports Photos - FAQs
Q: My child/ a player will be away for photo day. How can we make sure they're included in the team photo?
A: Please get in touch with us immediately, ideally before photo day, so that we can discuss options for your specific club or team. Options could be:
- Have a photo taken on another club/team's photo day (if we have one locally within the required time frame)
- Take a photo yourself and send it to us to include either inserted into the team photo, or in a box to the side
- The player is listed as absent on the team photo
We're generally unable to offer catch up days for team photos as the costs are quite significant.
Q: When will the photos be ready for me to collect?
A: Most clubs or teams that we work with choose to hand out the photos at the end of season presentation event. Our team do our best to ensure a quick turnaround of photos, however it is the nature of working with community sports clubs which mean that volunteers aren't always able to manage the proofing and approval of photos as quickly as with some other types of photography. Sometimes we might be waiting for a couple of weeks for names and designs to be approved, which will hold up the turnaround for photos. Once we have approval, it's usually 3-5 business days for us to have the packages ready for delivery.
Family Portraits FAQ
Q: Can we include our dog or other pet in our photo session?
A: Usually the answer to this question is YES, we are always happy to see pets included, with a few exceptions:
- For outdoor shoots, we aim to include locations that are dog friendly, such as off leash beaches and parks. Some spaces do require dogs/pets to be on leash. Please be aware that off leash areas will also include members of the general public with their dogs also off leash. If your pet is easily distracted or scared of other dogs, please take this into consideration, as it may take up time from your session to "wrangle" the animal/s.
- Some studio shoots may not allow dogs or other animals on the premesis.
- Generally dogs and pets aren't allowed on Department of Education properties. Some schools will make an exception for the photos, but it's best to check with your school.
- For shoots in Child Care centres, please check with your centre manager.
- If we know for sure if pets are/aren't welcome, we will make a note in the booking information for that particular shoot.
Q: When will my gallery be ready for viewing?
A: We aim to have galleries ready for viewing within 1 week of your shoot occurring. If we know there will be a delay to the galleries, we will contact families via email to let them know.
Q: It doesn't suit me to attend one of the scheduled portrait days. Can I book a private session?
A: We do not offer private sessions through Border Studios, however some of our photographers do offer private sessions on their own time. Please get in touch with us and we can give you their contact information.
Q: Can we include siblings not enrolled at the child care centre?
A: Yes! But, keep in mind the following information:
- We may not have much time available before school drop off time. If there are a few families with school aged children, we might run over time.
- Very young babies who are unable to sit or particularly if they're unable to hold up their head, may be challenging, and we may not be able to get many/varied images with them
- Older children (eg, tweens and teens) or larger family groups (4 or more children) may not fit onto our set/backdrop, which is designed to accommodate children up to 5yrs.
If you're not sure, please email admin@borderstudios.com.au and we will assist if we can!
Q: Can we have a family photo taken at the Christmas Photos?
A: The Christmas Photos in Child Care centres are only for children. If you would like to book a Family Portrait Mini Session, please view our available shoots by clicking here.
Q: When will my photos be ready?
A: Photos are usually ready within 1 week of photography. You will receive an email notification once your photos are ready.
If you have not received an email notification that your photos are ready, and you have checked your spam/junk folder in your emails, and it has been MORE than 7 days since the photos were taken, please send us an email at admin@borderstudios.com.au for an update.
Q: Can I upgrade my package?
A: Sure! Send us an email to let us know how you would like to upgrade your order, and we will assist with payment options. Please include your previous order number, as well as your child or children's names, and centre name. admin@borderstudios.com.au
Graduation Photos FAQ
Q: Do we have to pre-order Graduation photos?
A: Usually, for most centres, you do not need to order Graduation Photos..
For centres who have used Border Studios for their annual centre photos, we provide complimentary Graduation photos at the end of the year. In this case, you will receive one 4x6 print which we supply to the centre, and is usually gifted to families at Graduation.
However, if you would like larger prints, the digital file, or additional copies, you will need to place an order using the details provided on the poster at your centre.
If your centre is only using Border Studios for Graduation Photos this year, the centre may be covering the cost of photos, OR they may be on a pre-order basis. Please refer to the poster sent out by Border Studios to your centre for any ordering information, or send us an email if you're unsure (please include your centre name, including suburb if it's part of a chain) admin@borderstudios.com.au
Q: My child will be away on Graduation Photo Day. How can they get a photo?
A: We are usually able to arrange an alternate shoot for you to attend for a photo. Please get in touch with us via email ASAP, as the earlier you reach out, the more options we will have available. We finish shooting Graduation Photos in mid November, so it's important to reach out sooner rather than later.
Q: When will I receive my child's graduation photo?
A: Complimentary photos are usually handed out by the centre at the Graduation event. Some centres hand these out earlier, but Border Studios have no control over when these photos are made available.
If you have pre-ordered a package, the centre should give this to you when it's delivered. Usually within 2 weeks of photos being taken. Please ask your centre manager if your package is there before contacting us.
Q: The Graduation Ordering Page is Password Protected. How can I get the password?
A: The ordering page is password protected for child saftey reasons. This is so that only families with access to the centre and their internal communications are able to order the photos. The password is printed on the posters we sent to the centre with the photo date. The centre may also share the ordering password through their internal communications (email, Storypark, Kindy Hub etc).
You MUST obtain the password from the centre. Border Studios are not able to give you the password, as we aren't able to verify your identity and access to the centre.