Frequently asked questions
FAQ for Families
How do I book a sitting?
You can book your sitting using our online booking system 24/7. You will need to pay for your sitting at the time of booking using a credit or debit card. To book, visit our home page and then follow the links.
The time I am looking for is not available. What options do I have?
Bookings can fill up fast! Especially morning times between 9am-10am.
Can I book more than one sitting?
Short answer, No.
Can my friend of family member from outside the organisation book?
Yes! Its a fundraiser, so the more the merrier!
How do I choose which photos I want?
You will be able to view your images and select what you would like to order on the day immediately after your sitting. Purchasing decisions should be made on the photography day, and payment is required before printing.
How can I pay for my portraits?
You can make payment on the portrait day using cash, visa or mastercard. If you need a few days to make payment, we can send you an invoice to pay with your card online.
When will the photos be ready?
Photos will usually be ready for you to collect within 2-3 weeks. It just depends on factors such as postage times and school holidays. If you need them in a shorter amount of time, please email firstname.lastname@example.org and we might be able to arrange a rush order for a small fee.
How many people can I have in my sitting?
We can photograph almost any size family (the largest we have photographed is 23 people!). If you have a larger family, please shoot us an email email@example.com as we may be able to arrange a longer sitting time to accommodate, or bring along additional posing benches so we can fix extra people in.
FAQ for Hosts
How much do we earn with a portrait fundraiser?
We pay $25 per participating family to you. In addition to this, you will receive $375 bonus for every 25 participating families. This brings your total raised to $1,000 for every 25 families.
What do we need to do?
Once you have selected a date for your fundraiser, we will provide you with a selection of online and print maketing materials to advertise to your families. We recommend using facebook, email and newsletters, as well as any other communication options you might have.
How do we book?
Email us at firstname.lastname@example.org to secure a booking. Let us know your location, the month you would prefer, as well as whether you would like a Saturday, Sunday or week day evening.
What areas do you service?
We are based on the Gold Coast (QLD) and work mainly around the Gold Coast, Logan Brisbane & Ipswich. We take bookings regularly for northern NSW, Sunshine Coast & Darling Downs regions.
Is there a minium number of bookings we will need?
We don't have a set minimum and take it on case by case basis depending on what other jobs we have on, and the distance from home for us. Generally, we require around 10 booked families, but we are quite flexible.